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Salesforce’s Flex Prompt Templates Simplify Record Change Summarization with Einstein Generative AI
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Salesforce’s Flex Prompt Templates Simplify Record Change Summarization with Einstein Generative AI
Salesforce’s Agentforce platform is taking efficiency to new heights by introducing a smarter way to track and summarize record updates using Flex prompt templates powered by Einstein Generative AI. This capability helps service and sales teams eliminate repetitive manual work by drawing on data from past cases, recent purchases, product changelogs, and real-time case notes. Beyond its standard out-of-the-box features, Agentforce allows develope…
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