US Edition
Salesforce debuts Agentforce 3, adds governance controls
- UChicago Medicine is implementing Salesforce’s Agentforce for Health to enhance patient experience through AI-powered, non-clinical workflows.
- This implementation responds to identified inefficiencies in routine, non-urgent patient inquiries by providing 24/7 self-service via phone and web chat.
- The system allows patients to manage medication refills, arrange or adjust their appointments, confirm insurance details in advance, and access immediate travel-related assistance such as alternative parking options during their visit.
- Adam Evans, EVP of Salesforce AI, highlighted UChicago Medicine’s innovative use of agentic AI to enhance personalized and efficient patient care.
- This integration aims to boost operational efficiency, empower staff to focus on complex patient needs, and reflects wider efforts to expand agentic AI adoption across industries.
28 Articles
28 Articles
With FedRAMP High accreditation, Salesforce brings agentic AI to tackle government efficiency goals
As the Trump administration continues its pursuit of efficiency as a top priority, Salesforce believes agentic AI can help drive toward that goal and offset agency resource constraints. The customer relationship management cloud giant recently received a FedRAMP High accreditation for its Agentforce platform, which will allow civilian agencies handling some of the government’s most sensitive data to introduce AI agents for their workflows manage…
⚙️ Scalable and Ordered Queueable Execution from Triggers in Salesforce
🚀 Problem Statement In Salesforce, Apex triggers often need to perform post-commit processing or heavy logic that exceeds synchronous limits. Queueable Apex jobs are the go-to solution for such asynchronous processing. However, there’s a critical platform limitation: When a transaction is already running asynchronously (e.g., from another Queueable/Future/Batch), only one System.enqueueJob() call is allowed. This makes it difficult to: • Enqueu…
PepsiCo Leverages Salesforce's Agentforce to Advance AI Agenda - Directors Club News
PepsiCo announced plans to deploy Agentforce — the digital labour platform from Salesforce for bringing trusted, autonomous AI agents into the flow of work. Through this expanded collaboration with Salesforce, the world’s #1 AI CRM, PepsiCo will leverage AI agents to manage key functions, enhancing customer support and operational efficiency, while empowering sales teams to … Continue reading PepsiCo Leverages Salesforce’s Agentforce to Advance …
Salesforce has introduced Agentforce for Net Zero Cloud. Pre-configured agent topics provide faster reporting, reduce costs, and increase the efficiency of sustainability teams by relieving manual research.
What’s new for Data Cloud in the Summer ‘25 release
Salesforce’s Summer ’25 release brings transformative updates to Data Cloud, enhancing data governance, developer capabilities, and user experiences. Whether you’re an admin, developer, or business user, these enhancements streamline workflows, bolster security, and unlock new possibilities. As a trusted Salesforce partner, Simplus is here to help you implement and maintain these features effectively. Enhancements for Admin: Smarter Governance…
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