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Top Directors Club® News News

Singapore Airlines · Singapore

Singapore Airlines Enhances Customer Experience Analytics with Qualtrics

82% Center coverage: 17 sources

SINGAPORE, July 21, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced that Singapore Airlines (SIA) is using its solutions to enhance its collection, processing, and analysis of customer responses, enabling deeper insights across…See the Story

Innovation · United States

Zendesk Announces Acquisition of HyperArc, Ushering in Next-Generation, GenAI-Powered Analytics Platform

100% Center coverage: 4 sources

/PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer service, today announced it has completed the acquisition of HyperArc, an AI-native analytics...See the Story

Artificial Intelligence · London

NatWest To Overhaul Digital Banking With AWS, Accenture - Accenture (NYSE:ACN), Amazon.com (NASDAQ:AMZN), NatWest Group (NYSE:NWG)

100% Center coverage: 3 sources

NatWest Group (NYSE:NWG) on Wednesday unveiled a five-year strategic partnership with Amazon Web Services Inc. (NASDAQ:AMZN) and Accenture Plc (NYSE:ACN) to overhaul its digital infrastructure and elevate customer experiences through cloud computing, AI, and advanced data analytics. The initiative targets NatWest’s 20 million customers, promising smarter, more responsive services driven by enhanced data capabilities and automation. Employees wil…See the Story

Study finds companies must do more to identify and support vulnerable customers - Directors Club News

New research from Huntswood, a ResultsCX company, reveals companies must do more to identify their vulnerable customers and support them. ResultsCX provides Customer Experience Management (CXM) services to leading global companies including several Fortune 100 and FTSE 250 firms. The industry-wide study found just three in 10 (29%) vulnerable customers said the organisations they deal … Continue reading Study finds companies must do more to iden…Read Article

Automation Anywhere Announces Availability of Agents in the New AWS Marketplace AI Agents and Tools Category - Directors Club News

At AWS Summit New York City, Automation Anywhere, the leader in Agentic Process Automation (APA), announced the availability of AI agents in the new AI Agents and Tools category of AWS Marketplace. Customers can now use AWS Marketplace to easily discover, buy, and deploy Automation Anywhere’s AI agents using their AWS accounts, accelerating AI agent … Continue reading Automation Anywhere Announces Availability of Agents in the New AWS Marketplac…Austria · Austria See the Story

Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide - Directors Club News

Verint®, The CX Automation Company™, announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Published by global AI-centred technology research and advisory firm ISG, the report recognizes Verint as one of the highest-performing vendors, earning overall Leader Exemplary rating and in all three evaluated … Continue reading Verint Named a Leader in ISG’s 2025 Customer Experience M…Read Article

Odigo Essential Launches in the UK: Fast, Flexible, AI-Ready CX for Mid-Sized Contact Centres - Directors Club News

Amidst the constant noise and claims of CX revolutions, Odigo paused to ask a different question: “In the race to be more advanced, who’s making sure everyone can still afford the basics?” The need for an alternative In a market where every release seems more complex, more layered — and more expensive — Odigo is … Continue reading Odigo Essential Launches in the UK: Fast, Flexible, AI-Ready CX for Mid-Sized Contact Centres → The post Odigo Essen…Artificial Intelligence · United Kingdom Read Article

MSC Cruises optimises global workforce management for its customer service operations with Peopleware - Directors Club News

MSC Cruises, the world’s third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. The aim was to meet growing customer demands, standardise internal processes and ensure consistent service quality across all channels and regions. Before the introduction of Peopleware, MSC did … Continue reading MSC Cruises optimises global workforce…Read Article

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