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Top Directors Club® News News

Artificial Intelligence · San Francisco

LivePerson Announces Expanded Partnership with Google Cloud to Transform Enterprise AI Outcomes and Customer Experience

100% Center coverage: 1 sources

/PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today...See the Story

United Kingdom · United Kingdom

Medallia Announces Jagrit Malhotra as New Chief Revenue Officer

Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined the company as Chief Revenue Officer. Malhotra will lead Medallia’s global sales organisation with a focus on scaling enterprise growth and helping the world’s largest brands deliver transformative value through customer experience. Malhotra is a proven sales leader with […] Read this story Medallia Announces Jagrit Malhotra as New Ch…See the Story

SAP appoints Augusta Spinelli as Regional President for EMEA

SAP SE names Augusta Spinelli as Regional President for EMEA, set to lead digital transformation efforts and strengthen partnerships across 89 countries in the region.See the Story

Capacity Secures $92M in Investments to Supercharge AI Support Platform for Contact Centres - Directors Club News

Capacity, the AI-powered support automation platform for Contact Centres, has announced more than $92 million in investments to fuel its expansion. Additionally, the support automation platform is accelerating its leadership in Contact Center technology with the acquisitions of Call Criteria and Verbio Technologies. These strategic acquisitions expand Capacity’s capabilities in voice AI, quality assurance (QA) … Continue reading Capacity Secures…Artificial Intelligence Read Article

Kustomer Raises $30M to Lead the AI-Native Future of CX - Directors Club News

Kustomer, the leader in AI-powered customer service, announced a $30 million Series B funding round led by Norwest, with continued support from Battery Ventures, Redpoint Ventures, and Boldstart Ventures. This investment will accelerate Kustomer’s AI product roadmap and platform development, allowing the company to scale as it meets rapidly growing demand. The entire customer experience … Continue reading Kustomer Raises $30M to Lead the AI-Nati…Artificial Intelligence Read Article

Capita secures contract extensions with ScottishPower - Directors Club News

Capita announced that its Contact Centre subdivision within Capita Experience has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process. This contract extension builds on a relationship that began in 2022 and reflects a shared commitment to innovation, operational excellence, and customer-first service. Capita will continue to deliver … Continue reading Capita secures contract ex…Glasgow, Scotland · Glasgow Read Article

Alvaria and CallMiner Partner to Empower Organizations with Advanced AI and Conversational Intelligence - Directors Club News

Alvaria, a global leader in compliance-focused contact centre software, announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX). This collaboration combines the power of Alvaria customer experience solutions with the CallMiner platform, including advanced AI capabilities, to support joint customers with world-class analytics, personalized outreach campaign…Artificial Intelligence Read Article

Genesys Announce $1.5 Billion Investment by Salesforce and ServiceNow - Directors Club News

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest an equal amount. This milestone reinforces the strength of Genesys as the strategic customer experience (CX) orchestration platform for all enterprises and deepens its global partnerships with both Salesforce … Continue reading Genesys Announce $1.5 Billi…Read Article

Contentsquare Enters Definitive Agreement To Acquire Loris AI, Accelerating Push Into AI Agent Analytics and Conversation Intelligence

Open the article to view the coverage from MarTech SeriesArtificial Intelligence See the Story

After HQ Move to Plano, Cognigy Bought for Nearly $1 Billion

75% Center coverage: 4 sources

After relocating its U.S. headquarters from San Francisco to North Texas, the agentic AI enterprise is set to be acquired by publicly traded customer experience firm NiCE.Business See the Story

Virgin Media and O2 'pilot' big change with millions of customers set to benefit - Birmingham Live

Coverage: 2 sources

Virgin Media O2 has created and launched a new AI tool, Lumi AI, to help customer service agents provide faster, more effective and more personalised customer service.Internet · United Kingdom See the Story

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