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Innovation · North StarWatch more: Customer Experience Is Becoming the Product as AI-Native Commerce Emerges
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FinTech innovation is commonly measured in deployment cycles, not dialogue. But as emerging technologies like artificial intelligence (AI) advance, it’s becoming crucial for human-centered design to take center stage in the payments space. “The customer experience is the product,” Mark Sundt, chief technology officer at Stax Payments, …Read Article
Why Tech Only Works if It Solves a Human Problem
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