Why Kindness Isn’t a Nice to Have

Why Kindness Isn’t a Nice to Have

Organizations that neglect kindness face significant consequences, including employee turnover, absenteeism, eroded trust, poor communication, and customer dissatisfaction. Conversely, workplaces that prioritize kindness see stronger relationships, collaboration, engagement, and retention. Kindness is not the same as niceness. Niceness is about avoiding discomfort, staying agreeable, sidestepping hard conversations, and letting things slide. Kin…