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Why Call Centers Need an Answer Engine®
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1 Articles
Why Call Centers Need an Answer Engine®
Call center leadership knows the struggle all too well. Reps are bouncing between multiple systems during live calls, searching through scattered documentation and logs spread across tools, platforms, and storage systems—while customers wait on hold. Training new hires takes months because institutional knowledge is buried in those same systems (or locked in the heads of your most tenured employees). Meanwhile, you’re battling rising average han…
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