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News from Capacity

All of today’s top news stories from Capacity. Get the full analysis behind how media bias impacts breaking news.

We’ve aggregated 18 of Capacity’s headlines and news stories over the past 3 months.

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Top Capacity News

Masterclass: How the AI Transforms Consumer Brands

Artificial Intelligence · France

Masterclass: How the AI Transforms Consumer Brands

Creating more, faster, without inflating staff and complexing technical infrastructures is the new challenge for GIC giants, faced with a permanent need for coherence and responsiveness in all markets. In this context, artificial intelligence is no longer a laboratory-only experiment: it becomes the basis of agile and efficient marketing strategies. From automated content production to omnichannel orchestration, the pre-integrated AI now allows …See the Story

Government Workflow Automation: 3 Real-World Examples

United States · United States

Government Workflow Automation: 3 Real-World Examples

Citizens expect government services to match the speed and convenience of the private sector. But according to a 2023 Deloitte survey of 5,800 people across 13 countries, satisfaction with digital government services still lags behind the private sector by 21%. Whether someone’s applying for benefits or calling with a question, the experience should feel easy, fast, and seamless, but outdated systems make that hard to deliver, especially at scal…Read Article

Top 8 Benefits Of AI For Government Call Centers

Artificial Intelligence · Saint Paul

Top 8 Benefits Of AI For Government Call Centers

Government call centers have a tough job—lots of calls, not enough staff, and citizens who need help quickly. The problem? Most people still aren’t happy with the government call center experience. In 2024, federal call centers scored just 62 out of 100 for customer satisfaction, which is 10 points lower than government websites. And while overall satisfaction with federal services is slowly improving, call centers are still falling short when i…Read Article

5 Ways AI is Modernizing Government Customer Experience

Let’s be honest—no one has the patience for clunky government services anymore.People expect the same fast, seamless experience from a public agency as they do from eCommerce stores: quick answers, clear next steps, and no getting passed around. But most government contact centers aren’t there yet. They’re overwhelmed with a never ending backlog, juggling disconnected systems, and wasting time on tasks that could easily be automated. In this art…Read Article

How AI Helps BPO Contact Centers Win More Clients

The BPO (Business Process Outsourcing) digital transformation is booming. In fact, the global call center AI market is expected to grow from $1.6 billion in 2022 to $4.1 billion by 2027—that’s a 21.3% annual growth rate. But with growth comes more competition. Smaller BPO contact centers are struggling to keep up with pricing and service quality. Why? Because they’re missing the tech that powers top-tier support teams. Lucky for you, there ar…Artificial Intelligence · United States Read Article

How Local Governments Can Use AI to Improve Public Services

AI is top-of-mind for virtually every industry; local government is no exception. Especially for local governments with limited staff and tight budgets, AI is becoming a very real and practical tool that can help improve how they deliver services to the public every day. From predictive analytics to automated customer service, AI offers a range of possibilities that can help local governments work smarter, stretch their resources further, and be…Artificial Intelligence See the Story

4 Real-World Examples of How to Use Chatbots for Higher Education

With shrinking budgets, stretched support teams, and increasing expecations for on-demand service, colleges and universities are turning to AI-powered chatbots to modernize how they operate. Far beyond simple help desk tools, AI chatbots for higher education can now assist with: Admissions Academic Advising Financial Aid IT support They offer scalable, always-on service, helping institutions meet rising student expectations while easing the bu…Higher Education · Manchester Read Article

Generative AI in Banking: 8 Real-World Use Cases to Learn From

AI is hardly a new concept for the banking industry, but adoption varies widely across asset classes, departments and more. Generative AI in banking is an opportunity to create tremendous value for banks, but banking professionals at every level need to understand how to smartly implement and manage the risk associated with the technology. Research shows that a whopping 97 percent of industry professionals said they were either very or somewhat …Artificial Intelligence · United States Read Article

15 Must-Try AI Tools for Education in 2025

By now, you’ve probably heard about the benefits of AI in education. But what are the actual AI tools on the market that universities can start using today? And more importantly, what can they help streamline when it comes to administrative tasks, faculty workloads, or student experience? In this article, we’ll round up 15 AI tools for education that are worth exploring. You’ll get a quick overview of what each tool does, who it’s built for, and…Artificial Intelligence · Maryville See the Story

AI in higher education: Identifying the real impact in the student recruitment journey

As UK universities grapple with severe financial challenges, the need for them to optimise their processes has become more critical than ever. Many in the sector may naturally look to AI as a means of generating efficiencies and reducing costs where they can. However, this appetite for AI exploration brings with it greater expectations. Any technology investments universities make absolutely must deliver value. The student recruitment journey…Education · United Kingdom See the Story

Looking ahead: The future of AI-driven workflows

AI is set to revolutionise business workflows, with chatbots enhancing automation, collaboration, and compliance, making AI accessible to all firms.Artificial Intelligence See the Story

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