Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next-Gen APIs

Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next Gen APIs - Directors Club News

Vonage, a part of Ericsson, announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, which provides insights for contact centre agents, leveraging AI to help detect fraud risks, verify customers and validate effective communications channels in real time. Using Vonage Communications APIs and Network APIs, these Agentforce actions enable customers of Vonage’s Contact … Continue reading Vonage Announces Agentforce Identity …

PwC & Salesforce Launch AI-Powered Contact Center Solution

Global professional services firm introduces enterprise contact center offering that integrates Salesforce's Agentforce Service to enhance customer engagement.

Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next-Gen APIs

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Vonage Launches AI-Powered Fraud Detection Solution for Contact Centers on Salesforce Platform

Vonage, an Ericsson company, has introduced a new AI-powered fraud detection and identity verification solution designed specifically for contact centers. The Agentforce Identity Insights and Fraud Detection tool integrates with Vonage’s Agentforce platform and Salesforce workflows to provide real-time fraud detection, customer verification, and communication channel validation capabilities. The launch comes at a critical time, as SIM swap fraud…