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Top 8 Benefits Of AI For Government Call Centers
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Top 8 Benefits Of AI For Government Call Centers
Government call centers have a tough job—lots of calls, not enough staff, and citizens who need help quickly. The problem? Most people still aren’t happy with the government call center experience. In 2024, federal call centers scored just 62 out of 100 for customer satisfaction, which is 10 points lower than government websites. And while overall satisfaction with federal services is slowly improving, call centers are still falling short when i…
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