Q&A: Professor Robert Sutton on Communicating Difficult Decisions as a Leader

Q&A: Professor Robert Sutton on Communicating Difficult Decisions as a Leader

In today’s uncertain economy, leaders must navigate the delicate task of delivering bad news, such as layoffs or project cancellations, with empathy and transparency. Robert Sutton’s framework, originally published in a 2009 HBR article,  remains relevant, emphasizing predictability, understanding, control, and compassion to minimize trauma and anxiety. Recent examples from leaders like Brian Chesky of Airbnb illustrate how thoughtful communicat…

The art of communicating unpopular HR decisions without breaking morale - Talent Canada

The most successful HR leaders know difficult conversations don’t have to destroy workplace morale. When handled skillfully, these challenging moments can strengthen trust and demonstrate the kind of leadership employees respect and follow. Communicating difficult decisions gracefully and transparently has evolved from a nice-to-have skill to an absolute necessity for HR professionals. In an era where workplace relationships are increasingly fra…