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Study finds companies must do more to identify and support vulnerable customers - Directors Club News
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Study finds companies must do more to identify and support vulnerable customers - Directors Club News
New research from Huntswood, a ResultsCX company, reveals companies must do more to identify their vulnerable customers and support them. ResultsCX provides Customer Experience Management (CXM) services to leading global companies including several Fortune 100 and FTSE 250 firms. The industry-wide study found just three in 10 (29%) vulnerable customers said the organisations they deal … Continue reading Study finds companies must do more to iden…
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