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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
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VentureBeat
RocketNewsSalesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.
Salesforce Used AI To Cut Support Load By 5% — But The Real Win Was Teaching Bots To Say 'I’m Sorry' - Data Intelligence
Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Salesforce has crossed a significant threshold in the enterprise AI race, surpassing 1 million autonomous agent conversations on its help portal — a milestone that offers a rare glimpse into what it takes to deploy AI agents at massive scale and the surprising lessons learned along the way. …
This undervalued action represents a rare boon in the sector. The post Salesforce wins the race at the AI appeared first on Les Affaires.
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