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Salesforce’s CEO Just Said AI Now Does Half of All Company Tasks
SAN FRANCISCO COUNTY, CALIFORNIA, JUN 29 – Salesforce AI agents succeed in only 35% of multiturn CRM tasks, revealing major challenges in handling complex workflows despite AI's growing role in automation, researchers found.
- On June 10, 2025, Salesforce AI Research unveiled CRMArena-Pro, a benchmark showing AI agents' performance in business tasks across CRM systems.
- This release follows CEO Marc Benioff's claim that AI now performs up to 50% of Salesforce's work amid restructuring efforts involving over 1,000 job cuts.
- The research found that leading AI agents successfully complete only 58% of tasks involving a single interaction and their performance declines sharply to 35% in scenarios requiring multiple exchanges, underscoring difficulties with complex processes and maintaining confidentiality.
- Benioff described this as a 'digital labor revolution,' but experts caution that CEO claims are vague and risk causing employee anxiety if communication is poor.
- The findings suggest substantial AI advancement is needed before reliable enterprise automation, and investors are advised to remain skeptical until Salesforce shows stronger financial results.
17 Articles
17 Articles
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Salesforce CEO: AI Drives 30-50% of Workload Revolution
In a striking revelation, Salesforce CEO Marc Benioff has declared that artificial intelligence now handles between 30% and 50% of the company’s workload, signaling what he calls a “digital labor revolution.” This transformation, unfolding at one of the world’s leading customer relationship management platforms, underscores the accelerating integration of AI into corporate operations, reshaping everything from coding to customer service. Benioff…
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