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Salesforce’s CEO Just Said AI Now Does Half of All Company Tasks
- On June 10, 2025, Salesforce AI Research unveiled CRMArena-Pro, a benchmark showing AI agents' performance in business tasks across CRM systems.
- This release follows CEO Marc Benioff's claim that AI now performs up to 50% of Salesforce's work amid restructuring efforts involving over 1,000 job cuts.
- The research found that leading AI agents successfully complete only 58% of tasks involving a single interaction and their performance declines sharply to 35% in scenarios requiring multiple exchanges, underscoring difficulties with complex processes and maintaining confidentiality.
- Benioff described this as a 'digital labor revolution,' but experts caution that CEO claims are vague and risk causing employee anxiety if communication is poor.
- The findings suggest substantial AI advancement is needed before reliable enterprise automation, and investors are advised to remain skeptical until Salesforce shows stronger financial results.
17 Articles
17 Articles
The new CEO flex: Bragging that AI handles exactly X% of the work
Salesforce CEO Marc Benioff said in a recent interview that AI now does up to 50% of all work at the company, in key functions like engineering, coding, and customer support. In May, Microsoft CEO Satya Nadella said 20% to 30% of the tech giant’s code is now written by AI coding assistants. And in April, Google CEO Sundar Pichai said over 30% of code at Google is now generated by AI. It’s the latest CEO flex: Citing numbers showing that AI is do…
Is AI Going To Take Your Job? Salesforce India CEO Arundhati Bhattacharya Weighs In
Is AI coming for your job? India has a very large population and without technology, the country can’t give the services that citizens deserve — be it education, health or financial inclusion, says Arundhati Bhattacharya, CEO and chairperson at Salesforce India.For instance, while banks and financial institutions spent years working towards financial inclusion even before the Jan Dhan Yojana, it would not have been possible without enablers of t…
Salesforce CEO: AI Drives 30-50% of Workload Revolution
In a striking revelation, Salesforce CEO Marc Benioff has declared that artificial intelligence now handles between 30% and 50% of the company’s workload, signaling what he calls a “digital labor revolution.” This transformation, unfolding at one of the world’s leading customer relationship management platforms, underscores the accelerating integration of AI into corporate operations, reshaping everything from coding to customer service. Benioff…
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