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Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire
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Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire
The debate around vendor consolidation in CX isn’t new, but Salesforce’s push into the contact center with Agentforce has given it fresh urgency. For Baker Johnson, Chief Business Officer at UJET, the announcement confirms something the industry has long struggled to admit: the fragmentation between systems of record and systems of engagement is a real problem. Where he parts ways with Salesforce is on the solution. Johnson’s argument is rooted …
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