New brand loyalty research finds that 7 in 10 consumers will abandon a brand after just two negative experiences

New brand loyalty research finds that 7 in 10 consumers will abandon a brand after just two negative experiences

New research reveals how customer experience and social media engagement are driving brand loyalty in today’s competitive digital landscape. According to the new report from customer engagement firm Emplifi, 70% of consumers say they will abandon a brand after just two negative experiences, while nearly a quarter will stop purchasing from a brand after only New research reveals how customer experience and social media engagement are driving brand