Published • loading... • Updated
UK's Capita hit with new review over troubled pension scheme contract
Capita said it will work with the National Audit Office and Cabinet Office after delays left 1.7 million pension scheme members waiting for payments.
- The National Audit Office has launched a review into Capita's administration of the Civil Service Pension Scheme, the seven-year, £239 million contract awarded by The Cabinet Office.
- Problems have persisted since the outsourcing firm took over administration in December 2025, with Capita admitting its performance "remains below the standards that scheme members and the Government rightly expects."
- The NAO said "key service levels have been repeatedly missed," leaving members struggling to access information, while the Government withheld nearly £10 million in payments to Capita for poor performance.
- Responding to the investigation, Capita said it will "engage fully and transparently" with the NAO and The Cabinet Office, though the firm warned earnings could be hit by as much as £40 million.
- Chief executive Adolfo Hernandez maintains that fixing the CSPS remains the Group's top priority, with the firm reporting "good operational progress" across priority areas of the scheme in August and September.
Insights by Ground AI
7 Articles
7 Articles
UK's Capita hit with new review over troubled pension scheme contract
Britain's Capita has been hit with a fresh government review over its handling of the troubled civil service pension scheme, with the outsourcing firm saying on Friday that its performance remains below expected standards.
·London, United Kingdom
Read Full Article
National Audit Office launches review into Capita's handling of civil service pension scheme
Capita has said the public spending watchdog has launched a review into its administration of the Civil Service Pension Scheme, after admitting its performance “remains below” the standards expected. The National Audit Office (NAO) has launched a further formal review into the London-listed outsourcer’s handling of the scheme, building on the watchdog’s initial June 2025 [...]
·London, United Kingdom
Read Full Article
Coverage Details
Total News Sources7
Leaning Left2Leaning Right0Center5Last UpdatedBias Distribution71% Center
Bias Distribution
- 71% of the sources are Center
71% Center
L 29%
C 71%
Factuality
To view factuality data please Upgrade to Premium
