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MSC Cruises optimises global workforce management for its customer service operations with Peopleware - Directors Club News
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MSC Cruises optimises global workforce management for its customer service operations with Peopleware - Directors Club News
MSC Cruises, the world’s third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. The aim was to meet growing customer demands, standardise internal processes and ensure consistent service quality across all channels and regions. Before the introduction of Peopleware, MSC did … Continue reading MSC Cruises optimises global workforce…
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