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Loblaw's PC Health launches chatbot as more people turn to AI for health info. Here's what to know

The chatbot uses more than 1,000 Canadian clinical sources and processed over 100,000 questions in its first week, the company said.

  • Loblaw launched PC Chat, an AI health chatbot that processed more than 100,000 questions during its first week.
  • PC Chat uses more than 1,000 Canadian clinical sources and is available through PC Health and Shoppers Drug Mart platforms.
  • Users can connect their pharmacy records, but experts advise reviewing how their health data will be used and stored.
  • Loblaw says PC Chat is not a replacement for medical care and directs users to emergency or mental-health services when needed.
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The Toronto Star broke the news in Toronto, Canada on Tuesday, September 29, 2026.
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