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Canadian Says Meta Won't Let Her Talk to a Human After Killing Her Accounts
Jasmine Ault says Meta permanently shut down her Facebook and Instagram accounts without warning, leaving her unable to reach a human representative.
Ault says she lost 20 years of memories stored on Facebook and has been unable to restore her account.
Similar account-access problems have been reported among Meta users in the United States.
York University professor Markus Giesler says account suspensions can affect people’s personal lives, careers, and finances, and regulations should address access to human support.