Just Eat Confirms New Change for All Customers when Ordering a Takeaway
Customers can order food, groceries and other items through conversational WhatsApp messages, while final payment still takes place in the Just Eat app.
- On October 1, Just Eat launched an AI-powered service allowing UK customers to place orders through WhatsApp using conversational messages instead of browsing menus.
- Gerbig, chief corporate development officer at Just Eat Investor Relations, said: "As convenience becomes ever more important," the company seeks new ways to meet customers where they already are.
- Unlike typical support-focused business chats, this "chat-to-basket" experience allows users to customize orders within WhatsApp, though final payment remains within the Just Eat app.
- Following successful trials in Europe, including Spain and the Netherlands, the service now expands to UK customers. Just Eat's partners now include supermarkets, pharmacies, and retailers beyond traditional takeaways.
- Customers can type requests like "find me the best burgers nearby" or "dinner for four people with vegetarian options" to receive personalized recommendations from the AI assistant.
13 Articles
13 Articles
Just Eat Becomes First UK Delivery Platform To Offer WhatsApp Ordering
Just Eat has introduced WhatsApp ordering in the UK, allowing customers to search for food and retail products and build their orders through the messaging service. The AI-powered service gives customers access to Just Eat’s network of around 100,000 partners (more…) The post Just Eat Becomes First UK Delivery Platform To Offer WhatsApp Ordering appeared first on KamCity.
Just Eat becomes first UK delivery platform to introduce WhatsApp ordering
Discover what's happening in retail today, Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and much more. From today, Just Eat customers in the UK can browse and order their favourite takeaway right on WhatsApp. In a UK first, Just Eat has launched its custom-built AI-powered service, which allows customers to order from any of its 100,000 UK partners directly through What…
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