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How AI Helps BPO Contact Centers Win More Clients
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How AI Helps BPO Contact Centers Win More Clients
The BPO (Business Process Outsourcing) digital transformation is booming. In fact, the global call center AI market is expected to grow from $1.6 billion in 2022 to $4.1 billion by 2027—that’s a 21.3% annual growth rate. But with growth comes more competition. Smaller BPO contact centers are struggling to keep up with pricing and service quality. Why? Because they’re missing the tech that powers top-tier support teams. Lucky for you, there ar…
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