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District Council contact centre shines in Mystery Shopper exercise - Directors Club News
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District Council contact centre shines in Mystery Shopper exercise - Directors Club News
A mystery shopper exercise at South Cambridgeshire District Council’s Customer Contact Centre found 98% of advisors answered enquiries to a high standard. Conducted by an independent team of 16 researchers, the exercise involved 400 calls made at various times of day and across the week – at the Council’s busiest time of year. The calls … Continue reading District Council contact centre shines in Mystery Shopper exercise → The post District Coun…
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