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Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents
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3 Articles
Decagon Raises $131M At $1.5B Valuation To Scale Its Conversational AI For Customer Service
Decagon secures $131 million in Series C funding, bringing its valuation to $1.5 billion just a year after launching publicly. The company develops conversational AI agents for customer service, using a product-driven approach centered on Agent Operating Procedures (AOPs). Its platform shows measurable results, including high deflection rates, improved customer satisfaction, and reduced support costs for enterprise clients. The Deal That Puts De…
Decagon Raises $131M to Scale AI-powered CX concierge
Decagon, the leader in conversational AI agents for customer experience, announced $131 million in series C funding, pushing its total funding to $231 million just one year after emerging from stealth. The round valued the company at $1.5 billion and drew 5x more investor demand than capacity, underscoring Decagon’s momentum and market leadership. The round is co-led by Accel and Andreessen Horowitz (Growth Fund), with participation from existin…
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