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Cumbria Police launch new AI system aimed at reducing 101 service waiting times
The system is designed to divert an estimated 4 million misdirected 101 calls a year to other agencies, officials said.
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4 Articles
New AI call-routing system introduced for police 101 service
New AI call-routing software is to be introduced on the police non-emergency 101 service to redirect callers whose enquiries should be handled by other organisations. The 101 service receives around 20 million calls a year, according to government figures. About four million — one in five — relate to services provided by organisations such as […]
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Bias Distribution
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