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CSAT vs NPS vs CES: 3 Key CX Metrics to Know in 2026
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CSAT vs NPS vs CES: 3 Key CX Metrics to Know in 2026
TL;DRQuick definitions for 3 key customer experience metrics: Customer satisfaction (CSAT) measures sentiment and feelings about specific interactions, products or events Net promoter score (NPS) measures how likely a customer is to recommend your product or business Customer effort score (CES) measures how easily a customer was able to resolve an issue Customer experience leaders love an acronym. Look no further than three of the most widely u…
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