From Salesforce’s $3.6BN bet on AI-native customer service to a government-forced model shutdown at Anthropic, here are extracts from this week’s most popular news stories. Salesforce’s $3.6BN Fin Acquisition Aims to Boost Agentforce AI Strategy
Salesforce is acquiring AI customer service company Fin, formerly Intercom, in a $3.6BN deal that indicates the CRM giant is aggressively focusing on autonomous service agents as a potential growth engi…
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