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Big CX News from Salesforce, Anthropic, Five9 & WordPress

Summary by CX Today
From Salesforce’s $3.6BN bet on AI-native customer service to a government-forced model shutdown at Anthropic, here are extracts from this week’s most popular news stories. Salesforce’s $3.6BN Fin Acquisition Aims to Boost Agentforce AI Strategy Salesforce is acquiring AI customer service company Fin, formerly Intercom, in a $3.6BN deal that indicates the CRM giant is aggressively focusing on autonomous service agents as a potential growth engi…
DisclaimerThis story is only covered by news sources that have yet to be evaluated by the independent media monitoring agencies we use to assess the quality and reliability of news outlets on our platform. Learn more here.
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CX Today broke the news on Friday, June 19, 2026.
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