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A 5-Step Ticket Deflection Roadmap for SaaS Support Teams
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A 5-Step Ticket Deflection Roadmap for SaaS Support Teams
Support teams are often measured by how quickly they resolve tickets. But the smartest teams prevent unnecessary tickets from being created in the first place. Ticket deflection is a critical component for support teams to improve metrics like time-to-response and resolution time. By automatically handling routine questions, teams reduce volume, accelerate response times, and free up agents to solve complex issues faster. With the right tools an…
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