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6 Best Practices for Modern Healthcare Contact Centers in 2025
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6 Best Practices for Modern Healthcare Contact Centers in 2025
Running a modern healthcare contact center today means navigating a perfect storm of rising patient demands, staff shortages, and outdated systems that can’t keep up. These contact centers serve as the frontline for appointment scheduling, patient inquiries, and urgent care navigation—yet too often, they rely on disconnected tools and overwhelmed teams. Long hold times, repetitive manual tasks, and communication gaps not only frustrate patients …
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