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5 Ways to Create an Exceptional Retail Customer Experience
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5 Ways to Create an Exceptional Retail Customer Experience
What’s the true cost of a bad customer experience? For 17% of consumers, it’s just one strike and you’re out. In today’s hyper-competitive retail landscape, brands aren’t just competing on price or product—they’re fighting for emotional real estate in consumers’ minds. From Chewy’s heartfelt condolence flowers to TOMs’ purpose-driven shopping experience, the retailers who thrive aren’t just selling items—they’re crafting moments that matter. S…
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