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5 Ways AI is Modernizing Government Customer Experience
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5 Ways AI is Modernizing Government Customer Experience
Let’s be honest—no one has the patience for clunky government services anymore.People expect the same fast, seamless experience from a public agency as they do from eCommerce stores: quick answers, clear next steps, and no getting passed around. But most government contact centers aren’t there yet. They’re overwhelmed with a never ending backlog, juggling disconnected systems, and wasting time on tasks that could easily be automated. In this art…
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