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Artificial Intelligence · United StatesAI’s Silent Revolution: Call Centers on the Brink In the bustling world of customer service, where millions of agents field calls daily, a quiet transformation is underway. Advancements in voice AI are automating interactions that once required human touch, raising alarms about job security in an industry employing over 3 million in the U.S. alone. Recent reports highlight how AI tools are not just assisting but replacing human roles, prompting …See the Story

