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Syncro Introduces Ticket Sentiment Analysis to Enhance MSP Customer Satisfaction

Syncro Introduces Ticket Sentiment Analysis to Enhance MSP Customer Satisfaction

New Feature Helps MSPs Improve Responses to Customer Tickets by Automatically Detecting Customer Sentiment Syncro, a leading platform provider for managed service providers (MSP) and IT professionals, today announced the launch of its latest feature, Ticket Sentiment Analysis, as part of its Smart Ticket Management suite. This innovation leverages advanced natural language processing (NLP) to help MSPs automatically gauge the tone and sentiment …See the Story
Konica Minolta Receives Pacesetter Award in Education: Professional & IT Services from Keypoint Intelligence
New Jersey · New Jersey

Konica Minolta Receives Pacesetter Award in Education: Professional & IT Services from Keypoint Intelligence

Understanding of Educational Institutions’ Unique Demands Sets Company Apart Ramsey, NJ– Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) is proud to announce it has received a prestigious Buyers Lab (BLI) 2024-2025 Pacesetter Award in Education: Professional & IT Services from Keypoint Intelligence, the world’s leading market research firm and independent evaluator of print and smart technology hardware, software and services. Ba…See the Story
Canon and Amazon Win Default Judgment Against Counterfeiters of Camera Accessories
Amazon · Melville

Canon and Amazon Win Default Judgment Against Counterfeiters of Camera Accessories

MELVILLE, N.Y., November 21, 2024 – Canon U.S.A., Inc. and its parent company, Canon Inc., Amazon.com, Inc. and Amazon.com Services LLC, are pleased to announce that the companies have obtained a default judgment from the United States District Court for the Western District of Washington in a lawsuit filed in May 2023 against sellers engaged in the illegal sale of counterfeit “Canon” batteries and chargers. The legal action, filed on May 10, 20…See the Story

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