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Copilot Studio: Part 5 - From tool to capability – making Copilot Studio strategic

If you made it this far in tis series, you’ve seen the messy middle: the risks, the lifecycle debt, the cost of inaction. Now let’s zoom out. Copilot Studio isn’t just another way to automate tasks, but a design surface for how your organization thinks, acts, and responds. But only if you treat it like a capability, not a tool. The real value isn’t in building faster but in thinking better Most organizations ask the wrong first question: “What u…Read Article

Stuck in pilot - Part 0: The comfort of the sandbox

“Our AI chatbot is live- in a test environment, since … uhm… 18 months.” Sounds familiar? If your organization has a hallway legend about a “pilot” project that never saw daylight, you’re not alone. Across industries, AI pilots have become the business equivalent of Schrödinger’s cat: both alive and dead, depending on who’s presenting the PowerPoint. They give the illusion of innovation without requiring anyone to actually commit to change. Let’…Read Article

Copilot Studio: Part 4 - Agents that outlive their creators – governance, risk, and the long tail of AI

Agents that outlive their creators – governance, risk, and the long tail of AI In most organizations, apps get decommissioned. Workflows get retired. People move on, and someone eventually archives the mess they left behind. But agents? Agents keep acting, even when their creator is gone. That’s not a hypothetical risk. It’s already happening. Because most Copilot Studio deployments are building agents with no plan for ownership, no lifecycle gu…Artificial Intelligence Read Article

Copilot Studio: Part 3 - The cost of (in)action – what you’re really paying for with Copilot Studio

Some organizations break things by moving too fast. Most break things by doing nothing at all. Inaction is comfortable. It looks responsible. Safe. “We’re just waiting until the platform matures.” But the bill is still running, just not where you’re looking. Copilot Studio isn’t expensive because of licenses. It’s expensive because of what happens when you treat it like a toy, or when you ignore it altogether. The quiet cost of doing it wrong Y…Read Article

There are no temporary fixes (just permanent shortcuts)

A while back, I wrote about A hill to die on: there are no tiny changes, just changes we underestimate. If you missed it, give it a read. But there’s a related myth we need to dismantle: “It’s just a temporary fix.” Ah yes, the sacred chant of backlog triage. We all know how it goes: “This is just to get us unblocked.” “Let’s be pragmatic; we’ll clean it up later.” “We’ll write a proper solution next sprint.” Spoiler: we won’t. When did tempora…Read Article

What Tinder🔥 taught me about bad Dataverse design

It started with a fish. Or more accurately, a fish pic guy. You know the one: holding up a trout like it’s a personality. And when I saw Sara Lagerquist compare him to local choices in Dataverse, I couldn’t unsee it. (She really did.) Suddenly, the entire dating app experience started looking like a metaphor for Power Platform architecture. The red flags, the weird flexes, the mysterious disappearances, it’s all there. So here it is: my lovingly…Fish Read Article

Stop pretending your text is bold: why fake formatting breaks accessibility

We need to talk about something that keeps showing up in LinkedIn posts, company updates, and personal branding pep talks: fancy fake bold text. You’ve seen it. You’ve maybe even used it. 𝗟𝗶𝗸𝗲 𝘁𝗵𝗶𝘀, or 𝘁𝗵𝗶𝘀, or even ⓉⒽⒾⓈ. 💡 For everyone using a screenreader: There is a line that uses unicode characters to display something that resembles bold letters. Screenreaders can’t interpret these characters. 💡 For everyone not using a screen…LinkedIn Read Article

Copilot Studio: Part 1 – when automation bites back – autonomy ≠ chaos

Autonomy scares people. Not because they’re against AI. They’re against losing control, and rightly so. Most organizations aren’t afraid of what their Copilot Studio agent might do. They’re afraid of what it might do without asking. And yet, that’s the whole point of agents. If you need a human in the loop for every decision, you didn’t build an agent. You built a clunky wizard. Autonomy, done well, is not chaos. Autonomy, done well, is clarity.…Autonomy Read Article

Software development is a decathlon (and low-code only gives you running shoes for two events)

Software development is a decathlon (and low-code only gives you running shoes for two events) Building apps with Power Apps feels easy. Drag some controls onto a canvas, connect to a SharePoint List, throw in a few formulas — ta-da! A working prototype. Except… that’s not the race. That’s the warm-up. Shipping real apps (you know, the ones that solve real problems, scale beyond one user, and don’t fall apart next month) is more like a decathlon…Apps Read Article

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