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All of today’s top news stories from Customer Success and Product Experience Software | Gainsight. Get the full analysis behind how media bias impacts breaking news.

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All of today’s top news stories from Customer Success and Product Experience Software | Gainsight. Get the full analysis behind how media bias impacts breaking news. We’ve aggregated 7 of Customer Success and Product Experience Software | Gainsight’s headlines and news stories over the past 3 months.

Customer Success and Product Experience Software | Gainsight’s media bias is . Ground News is unable to assign a bias rating and does not have ratings available from Ad Fontes Media, All Sides, and Media Bias/Fact Check. Customer Success and Product Experience Software | Gainsight’s factuality rating is Unknown. Ground News calculates this rating using a combination of the fact and reliability ratings from Ad Fontes Media and Media Bias/Fact Check.

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Top Customer Success and Product Experience Software | Gainsight News

SXSW EDU 2025: 6 Key Trends Shaping Future of Education - L.A. Parent

Education · Los Angeles

SXSW EDU 2025: 6 Key Trends Shaping Future of Education - L.A. Parent

PHOTO COURTESY HYESUN AHN Discover six key trends shaping the future of education via SXSW EDU 2025, including AI integration, belonging in classrooms, early childhood education, financial literacy, workforce readiness and the evolving role of government and philanthropy. 1. Artificial intelligence and tech integration AI is not just about to impact education — it’s already here and here to stay (especially for students who are ahead of their te…See the Story

Why Most Companies Don’t Have Good Data (and Why It Doesn’t Matter for Staircase AI)

Artificial Intelligence · San Francisco

Why Most Companies Don’t Have Good Data (and Why It Doesn’t Matter for Staircase AI)

The power of AI rests in data. If you’ve done any research on AI solutions, you’ve likely run into the phrase, “garbage in, garbage out.” The core of that message is true: All companies should strive towards clean, accurate, and organized data. But, no company will have perfect data maintenance, especially for a tool they don’t yet use. Perfection should not stop progress, particularly when it comes to helping Customer Success (CS) teams build r…See the Story

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The Revenue Playbook CROs Need to Stay Ahead of the Curve in 2025

San Francisco, California · San Francisco

The Revenue Playbook CROs Need to Stay Ahead of the Curve in 2025

Chief Revenue Officers (CROs) who fail to leverage Customer Success (CS) as a revenue engine are potentially leaving millions on the table. In 2025 (and beyond), growth will come from existing customers—not endless new acquisitions. In the midst of economic uncertainty, purchase decisions move slower. Resources are reserved for tools and tactics proven to move the needle. The growth-at-all-costs mindset only serves to scatter a company’s focus a…See the Story

Celebrating Black Voices in Customer Success With Gainsight

Redwood City · Redwood City

Celebrating Black Voices in Customer Success With Gainsight

At Gainsight, our purpose is to be living proof that you can win at business while being Human-First. That’s why Diversity, Equity, and Inclusion (DEI) remains a top priority going into 2025. For Black History Month, we’d like to take the opportunity to shine a spotlight on some of our friends in the Customer Success (CS) space, who are making waves and establishing themselves as powerful leaders and change agents. Without further ado, here are …See the Story

What the 2024 CS Index Means for EMEA

What the 2024 CS Index Means for EMEA

Every year, the value of Customer Success (CS) grows and not just in our hearts (although that does happen). Companies across EMEA prove year after year that they recognize the business value of CS by investing more resources and expanding CS team responsibilities. We surveyed companies across industries for the CS Index 2024, and we noticed a few trends for EMEA that we think will dictate strategies in 2025 in the region. To help you stay com…See the Story

Cost-Effective Customer Support: How Self-Service Reduces Operational Costs

Cost-Effective Customer Support: How Self-Service Reduces Operational Costs

Today’s customer expects a level of response from companies that most of us find unattainable. Case in point: According to Business Dasher, 46% of customers expect companies to respond within four hours of their support request. What’s more, 12% of customers expect a response within 15 minutes. Unfortunately, many companies are missing the boat, the average support response taking over 12 hours. With customer retention on the line, it’s no wonde…See the Story