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Xi'an showcases smart city governance model
Guests at the 2026 Global Mayors Dialogue in Xi'an attended a welcoming performance.
The 12345 citizen service hotline in Xi'an offers 24/7 services for public consultations and complaints with rapid multi-department coordination.
In 2025, the hotline processed about 5.8 million requests with a 99.8% case completion rate and 97.5% public satisfaction, according to local authorities.
Xiao Qi, vice-mayor of Xi'an, described the city's smart governance model as having full-domain perception, intelligent early warning, and efficient data application.