Would you be Willing? — Goforth Solutions, LLC

Would you be Willing? — Goforth Solutions, LLC

Elizabeth Stokoe, professor of social interaction at Loughborough University, and her colleagues, have analysed thousands of hours of recorded conversations, from customer services to mediation hotlines and police crisis negotiation. They discovered that certain words or phrases have the power to change the course of a conversation.People who had already responded negatively when asked if they would like to attend mediation seemed to change thei…