Workplace Violence: 10 Ways to Diffuse Abusive Patient Behavior

Workplace Violence: 10 Ways to Diffuse Abusive Patient Behavior

A comprehensive training program is the most effective means of preparing staff to address workplace violence, disruptive behavior or assaults. There are, however, some basic steps that all staff members can take to improve their interventions in potential crisis situations. The points below are not intended to replace training, but rather to provide an overview of some of the techniques and strategies that should be explored in training program…