Amazon Chief Says Conversational AI Will Reshape Shopping

Amazon Chief says conversational AI will reshape shopping

Shoppers may soon ask for product advice in chat form as Amazon races rivals to turn generative AI into a new retail interface.

“The Train Is Coming”: Retail Loyalty’s AI Wake-Up Call

Francesca Roche sits down with Dr. JR Slubowski, VP, Strategic Consultancy at Kobie, to explore how retail loyalty is being tested as product discovery moves away from brand-owned websites and into social media feeds, AI-powered search, and other third-party channels where retailers have less control over the relationship. ESW Signal report revealed that nearly 45% of consumers discover products through social media, while almost 35% already use…

Why the rise of AI shopping is forcing merchants to protect loyalty

The increasing prevalence of AI chatbots handling consumer shopping is pushing merchants to uphold more direct customer relationships over fears of losing their loyalty and repeated purchases.