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Why good customer service suffers during the airline passenger crush
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Why good customer service suffers during the airline passenger crush
Near monopolies make airlines anathema to good customer service. An old issue of The Atlantic started with these paragraphs. It dealt with customer service. That’s more than five years ago. A security guard stops a customer as she tries to enter a well-stocked aisle in a large department store. “Sorry, ma’am,” the guard says. “This […] The post Why good customer service suffers during the airline passenger crush appeared first on Travelers Unite…
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