Who profits from banking’s AI moment?

Who profits from banking’s AI moment?

Generative artificial intelligence has arrived in Europe’s banks faster than almost anyone predicted, and it is already changing how the sector’s 2.6 million workers do their jobs. Chatbots handle customer queries, algorithms draft compliance reports and models sift transactions for fraud. The promise is as real as the risks – and a growing body of evidence suggests the benefits and the burdens are landing very unevenly. A recent report commissi…