Employ the “detour technique” to defuse emotion at work

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Employ the “detour technique” to defuse emotion at work

Have you ever been to a magic show? A magician shows you an empty black top hat, rotating it and shaking it to demonstrate that it’s a regular hat with nothing in it. He sets it down on the table, in plain view, center stage. He then waves his colorful long wand in an arc of dramatic showmanship, bringing it down with a flare of finality to tap on the brim of the hat. Out jumps a rabbit! The audience oohs and aahs. Of course, we know there is tr…

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Arguments in the family can be stressful, but they don't have to be. An expert explains how parents and children can better deal with conflicts.