When Dunkin’ Went Silent

When Dunkin’ Went Silent

The Dunkin’ was packed, but it felt deserted. Every seat was taken and many were standing waiting for orders, yet the only sounds were the hum of refrigeration units and the hiss of coffee machines. Heads were bowed—not in conversation or thought—but over glowing screens. When an employee called out an order, most customers didn’t glance up. A hand would reach out mechanically to grab a bag before retreating back to scrolling. “Thank you” was ra…