[Opinion] When AI Disagrees, People Change How They Perceive the Technology—Not Their Original View

People become more confident when AI agrees with them, but don’t significantly reconsider their views when AI disagrees, University of Michigan study finds

When AI disagrees, people change how they perceive the technology—not their original view

When an AI chatbot agrees with our reasoning in resolving a social dilemma, we may become more confident in our opinions. But when the chatbot disagrees, we may simply dismiss the challenge rather than reconsider our views. ...