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WhatsApp, Chatbots Improve Customer Experience in Logistics
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WhatsApp, Chatbots Improve Customer Experience in Logistics
The logistics industry is undergoing rapid change, with 87% of logistics operators planning to digitally transform operations in the near future, writes Richard Hanscott (pictured below), CEO at Esendex. Key areas of focus include better route planning and demand forecasting, as well as a wealth of improvements to the vehicle fleet such as predictive maintenance capabilities. Less discussed, though, is how the customer experience is going to evo…
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