There
is a fundamental marketing lesson unfolding in the fast-food business right now according to Steven Johnson
Grocerant Guru® at Tacoma WA based Foodservice
Solutions® That is: Chasing
customers rarely works. Understanding consumers does. And
Wendy’s may be one of the clearest examples of what happens when a great brand
begins looking sideways at competitors instead of forward at the consumer. Wendy’s
did not suddenly forget how to sell hamb…
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