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Wendy's adds AI voice assistant to take drive-thru orders

Summary by Revista Merca2.0

The fast-food chain Wendy’s will implement artificial intelligence (AI) to assist with order-taking at hundreds of its drive-thru windows before the end of the year. In today’s digital era, AI has become an essential tool for brands to optimize customer service. Companies across various industries are implementing AI solutions to improve efficiency, personalize experiences, and anticipate consumer needs. According to a Gartner study, by 2026, an…

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Revista Merca2.0

Wendy's adds AI voice assistant to take drive-thru orders

The fast-food chain Wendy’s will implement artificial intelligence (AI) to assist with order-taking at hundreds of its drive-thru windows before the end of the year. In today’s digital era, AI has become an essential tool for brands to optimize customer service. Companies across various industries are implementing AI solutions to improve efficiency, personalize experiences, and anticipate consumer needs. According to a Gartner study, by 2026, an…

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Revista Merca2.0 broke the news in 2 days ago on Friday, February 21, 2025.

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