HubSpot Backs Down over Using Customer Data for AI

HubSpot backs down over using customer data for AI

HubSpot has scrapped a plan to use its customers’ data for a new AI feature, just four days after announcing it. The CRM firm changed its terms on 1 July to pool customer data, including contact and employer details, for a tool that finds sales leads, The Information reported. It opted users in by default. […] This story continues at The Next Web

“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan

Last week, HubSpot updated its terms of service to allow enrichment data to be shared across customer accounts. The policy covered business contact details, employer information, and email deliverability signals. However, the most consequential aspect of the CRM giant’s move was the decision to set opt-out as the default setting, meaning customers were automatically enrolled unless they manually took action to remove themselves. Just four days l…