US EditionWA triple-0 disruption on Telstra network resolved
- WA Police warned at about 1.15pm on Wednesday that certain Apple devices on the Telstra network were failing to make or receive calls, including to triple-0, leaving thousands affected for more than 12 hours.
- Apple's iOS 16.7.13 update disrupted older iPhones such as iPhone 8, iPhone 8 Plus and iPhone X, hindering their registration on Telstra's network, prompting investigation and pause of updates.
- On Thursday afternoon, Telstra announced a carrier settings update labeled Telstra 54.1, with step-by-step install instructions via Settings > General > About after police reported 20-30 second triple-0 delays.
- Telstra urged affected users to remain on the line to be put through to an operator and advised customers using affected devices to delay updates until Apple and Telstra confirm a fix, while a federal government spokesperson called the issue `urgent`.
- Apple has identified a fix in an upcoming software update, with other carriers like Optus and Vodafone and more recent iPhone models unaffected; customers should check the Telstra website for updates.
12 Articles
12 Articles
Apple Pushes Carrier Settings Update to Fix Telstra Issue on iPhones Running iOS 16.7.13
Apple has released a carrier settings update for Telstra customers in Australia that resolves the issue affecting iPhones running iOS 16.7.13, which was released and then made unavailable to download by Apple earlier this week. The fix is delivered via a carrier bundle update, which adjusts network-related settings such as connectivity and calling features, without requiring an iOS update.
Telstra Network Experiences New IPhone Failures, Deepening Concerns Over Triple Zero Reliability – channelnews
Apple has been forced to intervene after a software problem left some older iPhones unable to make standard or emergency calls on Telstra’s mobile network, adding to ongoing concerns about the reliability of Australia’s Triple Zero system. As reported by the Australian Financial Review, the issue affected the iPhone 8, iPhone 8 Plus and iPhone X after a series of software updates released earlier in the week disrupted how the devices connected t…
Coverage Details
Bias Distribution
- 60% of the sources are Center
Factuality
To view factuality data please Upgrade to Premium
