Verve removes ‘confusing’ 5% service fee from all coffeehouses

Verve removes ‘confusing’ 5% service fee from all coffeehouses

Verve Coffee Roasters removed a controversial service fee from its cafés Friday after employee backlash, saying it caused confusion for customers. The move comes amid growing worker frustration, as baristas at three locations announced plans to unionize this week, citing low hours, wages and lack of benefits. The post Verve removes ‘confusing’ 5% service fee from all coffeehouses appeared first on Lookout Santa Cruz.