Verizon's Project 624 Is an AI-Powered Customer Service Initiative

Verizon unveils AI-powered customer overhaul 'Project 624'

Verizon Touts Upgraded Customer Service Push: Will It Make a Difference?

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via your choice of calls, texts, or notifications in the My Verizon app.

Verizon's Project 624 Is an AI-Powered Customer Service Initiative

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months.

Verizon Upgrades Its Customer Service

Verizon is launching a new effort to improve its customer service. First, for "complex issues", the company will now assign a dedicated "Customer Champion" to provide updates and ensure full resolution. Those updates can be provided however the customer prefers: "via the myVerizon app, text messages or call backs". Verizon says the goal is that "customers only need to call once, and we take it from there." Second, the company is extending its ca…

Verizon reasserts dominance over T-Mobile and unveils Project 624 to keep customers happy

Verizon announces an AI-powered overhaul of its customer-care and increases focus on rewards program.

Verizon Unveils Big Customer Service Overhaul

If you’ve ever found yourself frustrated with customer service, you’ll appreciate what Verizon just announced. The telecom giant is rolling out its most significant customer experience transformation in years. In a press release, consumer CEO Sowmyanarayan Sampath said that customers “rely on us to power how they live, work and play, everyday” and that it’s time to “raise the bar for how we support them.” What’s Actually Changing The AI-Powered …